Frequently Asked Questions
Answers to our most frequently asked questions are listed below but please do contact me if you still have any queries before purchasing a Chart from Holly's Hobbies.
Can you ship worldwide?
Yes, as all charts are sent via email, they are available to purchase worldwide. Please note that I NO LONGER SUPPLY FULL CROSS STITCH KITS.
Are all prices in British Pounds?
Yes, all chart prices are shown in British Pounds (GBP) by default as I'm based in the UK. You can always check a price in your own currency online before purchase, but the amount you pay will be converted to your local currency during Paypal checkout.
How long does it take to receive my chart?
I aim to design and email all charts as quickly as possible and within 7-10 working days as standard. If there is ever a delay I will let you know.
What does my chart purchase include?
Each chart file contains a full colour personalized chart , full instructions, DMC thread colours & lengths required and total fabric requirements for 14, 16 & 18 count aida. YOUR PURCHASE DOES NOT INCLUDE MATERIALS.
How can I pay?
PayPal is the ONLY way of paying for your Holly's Hobbies Chart and all online orders through my Shop use this payment method by default.
Can your designs be stitched by beginners?
The simple answer is yes! My designs are kept simple so even beginners should be able to complete them with a little time and effort. Complete instructions are included but please contact me if you have any queries about cross-stitching in general.
What size are the completed designs?
As each name is designed individually the size of the finished cross stitch will vary. However, as an estimate each of the names are usually around 15-20cm tall and each letter around 5cm wide, so a name of 7 characters would be around 35-40cm in length. I try to indicate sizes for each individual design within the Shop.
How long do they take to stitch?
I give an estimate of around two to three stitching hours per letter, although this will vary on the design and experience of the stitcher. You could spend around 30 hours stitching a simple 6 character name, once all of the extra motifs of the design are taken into account.
Can you alter an existing design without charging me for a bespoke pattern?
The short answer is 'yes', but depends on the changes you require! A change of colours or adding motifs, etc can usually be included in the standard price. Please contact me before purchase to discuss your requirements.
Can I order a bespoke sampler?
Sorry, I no longer accept requests for completely bespoke samplers.